Mind the Talent Gap with BPaaS

Record low unemployment. Dwindling pools of supply chain graduates. Increased supply chain complexity.

These are realities in today’s business world.  These factors, along with an evolving definition of a ‘team’ and increased supply chain complexity are putting environmental pressures on supply chain organizations.  It’s time to evolve, and technology will be critical to that evolution. Technology is continually evolving and it’s time to upgrade your teams with business process as a service (BPaaS) finding its way into your organization.  BPaaS allows today’s cutting-edge supply chain organization to leverage the best of technology, process, and infrastructure to invest in ‘in house’ assets where it adds the most value, and outsource where they can get better results, quicker and more reliably.

The Revolving Door

Data analyst roles are some of the hardest to manage. Analysts do not stay around long.  Good ones get promoted where they can provide greater value to the organization, and bad ones stick around too long.  At the same time, these frontline resources have significant control over the bottom line results since they are where the rubber meets the road.

Finding better, more reliable and consistent results is the ultimate goal for this role.  But does it even need to be a role?  Remote, highly talented resources that can deliver consistent reliable solutions are commonplace in the IT industry.  The time for them to become commonplace in business roles is here.  Cloud hosted applications enable remote teams like never before by increasing secure accessibility to data and solutions.  These unlocks will change how teams exist in the future by outsourcing the routine, and focusing on the differentiators.

Rent or Buy?

Dollars for top talent are scarce.  Put them to work by focusing your resource investments on high value-added tasks.  Tasks like organizational alignment and collaboration, as well as incremental improvements in functional and process capabilities in the organization should take precedence.  Should, but often they do not.

Instead, routine yet essential tasks take priority.  Someone must do the chores that make the trains run on time.  Yet if you assign those tasks to your best and brightest, they get bored and frustrated and they stagnate.

The supply chain of the future will divide and conquer these tasks.  The allocation of tasks will change as organizations make long term investments in high caliber individuals who can produce game changing results. Meanwhile, partners can take on routine tasks.

Cloud computing is bringing these partners closer than ever.  High speed internet and remotely hosted applications have made virtual teams a breeze.  Outsourcing tasks, especially the routine ones, to a service partner that can provide BPaaS, such as statistical forecast generation or safety stock targets can free your internal team to focus on incremental improvements and organizational alignment.

Clouds are Forming

Cloud solutions are coming.  This is a fact (even without resorting to metaphors of storms, floods, and renewal) cloud based IT solutions are already disrupting every industry and every team in every organization.  This enables an age of flexible and agile solutions that create opportunities that were not possible with on premise, customized applications.

Cloud based applications provide a platform for collaboration across organizations, not just across teams.  Teams can then outsource the routine tasks that are best left to external providers, and collaborate with internal resources that can advance the solutions in ways not possible when limited to the resources in your direct line of sight.

Team of the Future

The team of the future reaches beyond the walls of an office.  It will consist of value added partners, and skilled high value resources that work hand in hand in a shared virtual workspace.  The partners provide inputs at a higher level than internal resources possibly could, while internal resources find time to realize opportunities that they never get to in today’s environment.

This team structure will be more collaborative, deliver more value, and provide better job satisfaction than the one-size-fits-all model that has existed up until now.  The use of cloud based applications accelerate the advantages of each resource by facilitating collaboration in a virtual environment.  This team will cross barriers both internal and external to realize value that was never possible when confined to the four walls of your office.

(Originally published on EBN)

 

Read Mike’s other blogs:

5 Supply Chain Trends We’re Looking Forward to in 2018

Venturing (Way) South of the Border: Lessons Learned from South Africa

Mike Raftery
Mike Raftery
mike.raftery@scmconnections.com

CEO Mike Raftery has been with SCM Connections since 2013.