SCM Connections Services
IBP Ongoing Care & Post-Implementation Support
IBP Ongoing Care & Post Implementation Support
YOUR SUPPLY CHAIN CONCIERGE
IBP IS LIVE! NOW WHAT?
SCM Minds ensures you see the ROI from your IBP investment as quickly as possible.
We’re committed to providing best in class support to your people, processes, and systems with a highly qualified, highly integrated and onshore support model.
Fast-track your IBP ROI with our Post-Project Support Team!
POST-PROJECT SUPPORT OFFERINGS
SAP IBP Support HELPDESK
- Scope: Tickets and system monitoring
- Support: Same business day response Low to Med complexity issues
- Resources: Dedicated remote/ onshore SCMC analysts and resources
- Pricing: Quarterly subscription fee
Business & Functionality Support
- Scope: Complex issue resolution, business support, ongoing enhancements
- Support: Weekly response Med to high complexity issues,
- Resources: Dedicated remote/ onshore SCMC project resources at scheduled times
- Pricing: Bucket of hours to use as needed
Quarterly Upgrades & Enhancements
- Scope: New scope/features/quarterly update & enhancements
- Support: Technical and business process development
- Resources: Experienced onshore resources as needed to support scheduled scope
- Pricing: Flat fee
• Experienced IBP consultants with configuration and business expertise
• Dedicated onshore resources of highly qualified supply chain professionals
• Staff augmentation
• Ongoing support and training of client resources
• Help instill best practices throughout the supply chain organization
• Business help desk to assist with modeling and seasonal challenges
• Assist training and onboarding of resources
• Run quarterly system and planning area upgrades
• Configuration of enhancements and new release capabilities
• Adapt IBP solution capabilities as business evolves
• Can combine with new system capabilities as needed
Curious? Get in touch!
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