SCM Connections Services

SCM Minds

IBP Ongoing Care & Post-Implementation Support

SCM CONNECTIONS'

SCM Minds

IBP Ongoing Care & Post Implementation Support

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YOUR SUPPLY CHAIN CONCIERGE

IBP IS LIVE! NOW WHAT?

SCM Minds ensures you see the ROI from your IBP investment as quickly as possible.

We’re committed to providing best in class support to your people, processes, and systems with a highly qualified, highly integrated and onshore support model. 

Fast-track your IBP ROI with our Post-Project Support Team!

SCM MINDS

POST-PROJECT SUPPORT OFFERINGS

SAP IBP Support HELPDESK

  • Scope: Tickets and system monitoring
  • Support: Same business day response Low to Med complexity issues
  • Resources: Dedicated remote/ onshore SCMC analysts and resources
  • Pricing: Quarterly subscription fee

Business & Functionality Support

  • Scope: Complex issue resolution, business support, ongoing enhancements
  • Support: Weekly response Med to high complexity issues, 
  • Resources: Dedicated remote/ onshore SCMC project resources at scheduled times
  • Pricing: Bucket of hours to use as needed

Quarterly Upgrades & Enhancements

  • Scope: New scope/features/quarterly update & enhancements
  • Support: Technical and business process development
  • Resources: Experienced onshore resources as needed to support scheduled scope
  • Pricing: Flat fee

SCM MINDS

Staffing Model

PEOPLE

• Experienced IBP consultants with configuration and business expertise

• Dedicated onshore resources of highly qualified supply chain professionals

• Staff augmentation

• Ongoing support and training of client resources

PROCESS

• Help instill best practices throughout the supply chain organization

• Business help desk to assist with modeling and seasonal challenges

• Assist training and onboarding of resources

TECHNOLOGY

• Run quarterly system and planning area upgrades

• Configuration of enhancements and new release capabilities

• Adapt IBP solution capabilities as business evolves

• Can combine with new system capabilities as needed

Curious? Get in touch!

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